Mario Listyo
Setiawan

Harisenin.com · Internship · Remote

• Managed end-to-end class administration for 100+ HR bootcamp participants, covering program preparation, execution, and closing phases.
• Scheduled and coordinated online sessions with Assistant Mentors to ensure all activities ran on established timelines.
• Maintained participant databases, attendance records, learning progress trackers, and periodic class administration reports.
• Served as primary point of contact (PIC) for communication between participants, mentors, and internal teams, managing information flow across all parties.
• Collaborated cross-functionally with HR, L&D, and Operations teams to maintain bootcamp quality and effectiveness.
• Monitored participant engagement and supported program evaluation through feedback collection and data reporting.
• Supported participants in developing practical HR deliverables such as CV Screening frameworks, Training Syllabi, and Company SOPs.

Kanca Bahasa · Internship · Remote

• Served as PIC for a collaborative TOEIC ETS certification scholarship program with ITC, supporting free TOEIC preparation training for selected participants.
• Managed end-to-end program timeline from initial preparation through program completion to ensure structured and on-schedule delivery.
• Conducted participant screening and selection processes aligned with program eligibility criteria.
• Acted as Class Manager by consolidating selected participants into a dedicated group and maintaining active communication throughout the program.
• Compiled post-workshop evaluation reports based on the Kirkpatrick Model (Level 1 & 2) to assess participant satisfaction and learning outcomes.
• Served as technical support in charge during online TOEIC examinations, handling and resolving technical issues in real time.
• Submitted daily progress reports to ITC covering completed activities and the planned agenda for the following day; documented meeting notes from coordination meetings.

Kanca Bahasa · Volunteer · Remote

• Managed and organized tutor weekly schedules, session reminders, and rescheduling coordination via Google Calendar to ensure smooth day-to-day operations.
• Acted as liaison between tutor and participants, filtering and forwarding relevant information to reduce tutor administrative load.
• Handled correspondence and follow-up communications on behalf of tutor, ensuring all messages were addressed promptly and professionally.
• Assisted tutor in preparing class materials, session outlines, and administrative documents prior to each class.
• Proactively anticipated tutor needs by preparing briefing notes, reminders, and session summaries ahead of scheduled activities.
• Maintained confidentiality of tutor and organizational data using LastPass as a secure credential management tool.

Kanca Bahasa · Volunteer · Remote

• Managed and facilitated weekly online English classes using Zoom and Google Meet as primary learning platforms.
• Maintained and updated participant data records to ensure accurate and up-to-date class information at all times.
• Handled participant communications via WhatsApp Group for learning consultations and issue resolution.
• Conducted onboarding for new participants into the class system and communication groups.
• Compiled post-class evaluation reports and collected participant feedback after each session to support continuous class improvement.
• Provided real-time technical support during online sessions and stepped in as substitute when tutor experienced technical issues.

BPSDMP Kominfo Surabaya · Internship · On-site, Sidoarjo

• Developed offline and online learning materials for Microsoft Office and Google Workspace topics, including modules, slides, and practical worksheets.
• Delivered face-to-face training sessions for SD/MI, SMA, and SMK students using step-by-step instructional approaches.
• Managed 20–25 students per session, conducting three training sessions per day across the full program duration.
• Coordinated session logistics including room setup, material distribution, and scheduling to ensure smooth program delivery.
• Designed learning assessments including Kahoot online quizzes and practical exercises to evaluate learning outcomes.